Board Summary · FY 2025–26
Operations Overview
Full-year 3PL performance snapshot — April 2025 through March 2026 (Q4 partial)
Key Operations Indicators
Total Shipments
1.24L
FY 2025–26
On-Time Delivery
91.4%
vs 88% target
Warehouse Utilisation
83.2%
Across 6 facilities
Freight Revenue
₹48.3 Cr
+12.4% YoY
Exception Rate
3.8%
Target ≤3%
Active Clients
38
+6 new this FY
Quarterly Freight Volume & Revenue
Shipment volumes trending up
Operations Scorecard
Key metrics vs. targets
On-Time Delivery
91.4%
Order Accuracy
98.1%
Warehouse Utilisation
83.2%
Dock-to-Stock Time
4.2 hrs
Supplier On-Time %
84.0%
Cost per Shipment
₹389
Exception Rate
3.8%
Damage in Transit
0.4%
Board-Level Insights
OTD above target. On-time delivery at 91.4% exceeds the 88% annual target — driven by Q2 route optimisation rollout.
Exception rate creeping up. At 3.8% vs. 3% target. Q3 monsoon disruptions and Pune hub congestion are primary drivers.
Warehouse near capacity. 83% utilisation across 6 facilities. Nagpur expansion (due Q1 FY27) is critical to absorb Q3 peak demand.
Revenue +12.4% YoY. ₹48.3 Cr freight revenue — Pharma and FMCG verticals account for 58% of growth.
3 suppliers at risk. Kaveri Packaging, Swift Trans, and IndoLoad have SLA breach rates exceeding 15% — escalation required.
Cost per shipment improving. Down from ₹421 last FY to ₹389 — fuel hedging and load consolidation contributing ₹2.1 Cr in savings.
Freight & Logistics
Freight Performance
Shipment volumes, lane analysis, mode-wise split, and freight revenue by quarter
Freight KPIs
Total Shipments
1,24,180
FY 2025–26
Freight Revenue
₹48.3 Cr
+12.4% YoY
Avg. Cost / Shipment
₹389
Target ₹400
Freight Cost Ratio
7.8%
Of revenue (target 8%)
Quarterly Shipment Volume
Volume vs. Revenue (₹Cr)
Mode Split
Road / Rail / Air / Courier
Top Freight Lanes by Volume
Origin → Destination · Shipments & Revenue
Busiest 3PL Corridors This FY
Monthly Freight Revenue Trend
₹Cr per Month — FY 2025–26
Fuel Surcharge Impact
Fuel Cost vs. Revenue %
Delivery Performance
On-Time Delivery
OTD rates by lane, hub, client, and root-cause analysis for delays
Delivery KPIs
Overall OTD Rate
91.4%
Target 88% ✓
First Attempt Success
87.3%
Last-mile deliveries
Avg. Transit Time
2.4 days
National avg. (target 2.2)
Late Deliveries
10,652
8.6% of total
OTD Rate by Quarter
Trend vs. 88% Target
Delay Root Causes
Why Shipments Miss SLA
OTD by Hub / Region
Hub-wise On-Time Performance
All 6 Fulfilment Centres
Mumbai Hub
94.2%
Delhi NCR Hub
93.1%
Bengaluru Hub
91.8%
Chennai Hub
90.3%
Pune Hub
85.7%
Nagpur Hub
79.4%
Transit Time Distribution
Day-wise Delivery Spread
OTD by Vertical
Industry Segment Performance
Warehouse Operations
Warehouse Operations
Throughput, utilisation, dock-to-stock, order accuracy and labour productivity across 6 DCs
Warehouse KPIs
Avg. Utilisation
83.2%
Across 6 DCs
Order Accuracy
98.1%
Target 98% ✓
Dock-to-Stock
4.2 hrs
Target 4.0 hrs
Picks per Hour
142
+8 vs. last FY
Warehouse Utilisation by DC
Capacity vs. Used Space (sq ft)
Monthly Throughput
Units Inbound & Outbound
DC-Level Scorecard
All Distribution Centres · Key Metrics
| Distribution Centre | Utilisation | Order Accuracy | Dock-to-Stock | Picks/Hr | Damage Rate | Status |
|---|---|---|---|---|---|---|
| Mumbai DC (Bhiwandi) | 91.4% | 98.6% | 3.8 hrs | 158 | 0.3% | Near Full |
| Delhi DC (Kundli) | 86.2% | 98.3% | 4.1 hrs | 148 | 0.3% | Optimal |
| Bengaluru DC (Hoskote) | 84.7% | 98.1% | 4.0 hrs | 145 | 0.4% | Optimal |
| Chennai DC (Oragadam) | 80.1% | 97.9% | 4.3 hrs | 138 | 0.5% | Optimal |
| Pune DC (Ranjangaon) | 94.8% | 97.4% | 5.1 hrs | 126 | 0.6% | Overloaded |
| Nagpur DC (MIHAN) | 62.0% | 97.2% | 5.4 hrs | 118 | 0.8% | Under-utilised |
Dock-to-Stock Trend
Hours per Month — All DCs
Labour Productivity
Picks per Hour by DC
Inventory Management
Inventory Health
Stock levels, days-on-hand, stockout events, slow-moving inventory, and carrying cost
Inventory KPIs
Days on Hand (Avg)
18.4
Target ≤20 days ✓
Stockout Events
142
This FY (↓18% YoY)
Slow-Moving Stock
12.3%
Of total inventory value
Inventory Carrying Cost
₹6.2 Cr
Annualised
Days on Hand by Category
Stock Cover Across Product Lines
Inventory Value Split
Active / Slow-Moving / Obsolete
Stockout & Overstock Events by Quarter
Stockout vs. Overstock Incidents
Inventory Balance Risk
Top Stockout SKUs
Highest Frequency Items
Pharma Cold-Chain (SKU-441)
18 events this FY
18×
Electronics — Small (SKU-218)
14 events this FY
14×
FMCG Perishable (SKU-097)
12 events this FY
12×
Auto Parts — OEM (SKU-356)
9 events this FY
9×
Apparel Seasonal (SKU-712)
7 events this FY
7×
Inventory Turnover Ratio
By Product Category
Carrying Cost Breakdown
₹6.2 Cr Annualised
Procurement & Sourcing
Procurement & Cost
Purchase order cycle times, spend by category, cost savings, and PO compliance
Procurement KPIs
Total Procurement Spend
₹31.4 Cr
FY 2025–26
Cost Savings Achieved
₹2.8 Cr
8.9% of spend
Avg. PO Cycle Time
6.2 days
Target ≤7 days ✓
PO Compliance Rate
87.4%
Target 90%
Spend by Category
₹31.4 Cr Total Procurement
Quarterly PO Volumes & Cycle Time
Volume vs. Cycle Days
Cost Savings Waterfall
Where ₹2.8 Cr Savings Come From
Savings Initiatives This FY
Load Consolidation
₹84L
Fuel Hedging
₹76L
Vendor Renegotiation
₹61L
Route Optimisation
₹49L
Packaging Standardisation
₹30L
PO Compliance by Category
Contracted vs. Maverick Spend
Spend Trend — Monthly
₹Cr Procurement per Month
Supplier Management
Supplier Performance
On-time delivery, quality compliance, SLA breach rates, and supplier scorecards
Supplier KPIs
Supplier On-Time %
84.0%
Target 88%
Active Suppliers
64
Across 8 categories
SLA Breach Rate
9.2%
Target ≤6%
Quality Rejection Rate
2.1%
Target ≤2% ⚠
Supplier On-Time Trend
OTD % by Quarter
Supplier Scorecard Distribution
64 Suppliers by Rating
Individual Supplier Scorecards
Top 12 Suppliers by Spend · Performance vs. SLA
| Supplier | Category | On-Time % | Quality | SLA Breach | Spend (₹Cr) | Rating |
|---|---|---|---|---|---|---|
| Blue Dart Logistics | Air Freight | 96.2% | 0.4% | 2.1% | ₹5.8 Cr | A+ |
| GATI KWE | Surface | 93.8% | 0.6% | 3.4% | ₹4.2 Cr | A |
| TCI Express | Surface | 91.4% | 0.8% | 4.2% | ₹3.9 Cr | A |
| Mahindra Logistics | FTL/PTL | 89.1% | 0.9% | 5.8% | ₹3.4 Cr | B+ |
| Delhivery Ltd | Last Mile | 88.6% | 1.1% | 6.0% | ₹3.1 Cr | B+ |
| Safexpress Pvt Ltd | Warehousing | 86.4% | 1.4% | 6.8% | ₹2.8 Cr | B |
| Rhenus Logistics | Customs | 85.2% | 1.6% | 7.4% | ₹2.2 Cr | B |
| XpressBees | Last Mile | 82.3% | 1.9% | 9.2% | ₹1.9 Cr | C+ |
| Kaveri Packaging | Packaging | 74.8% | 3.2% | 18.4% | ₹1.4 Cr | D |
| Swift Transport | FTL | 72.1% | 2.8% | 17.6% | ₹1.2 Cr | D |
| IndoLoad Carriers | PTL | 70.4% | 3.6% | 21.2% | ₹0.9 Cr | F |
Financial Performance
Cost Analysis
Operating cost structure, cost-per-unit trends, EBITDA contribution, and cost-to-serve by client
Financial KPIs
Total Revenue
₹48.3 Cr
+12.4% YoY
EBITDA
₹8.6 Cr
17.8% margin
Total OpEx
₹39.7 Cr
82.2% of revenue
Cost per Shipment
₹389
↓₹32 vs. last FY
OpEx Breakdown
Cost Structure — ₹39.7 Cr
Revenue vs. Cost Trend
Quarterly P&L Summary
Cost-to-Serve by Client Segment
Revenue vs. Cost-to-Serve by Top Client
Margin Contribution Analysis
Fuel Cost Impact
₹Cr Fuel Spend by Q
Labour Cost Trend
₹Cr Labour by Q
Tech & Infra Cost
₹Cr TMS/WMS by Q
Risk & Exception Management
Risk & Exceptions
Shipment exceptions, damage claims, compliance alerts, and supply chain disruption log
Exception KPIs
Open Exceptions
4,718
3.8% of total shipments
Damage Claims
₹38.4L
This FY (0.8% of revenue)
Avg. Resolution Time
3.2 days
Target ≤2 days
Exception Type Breakdown
Why Shipments Fail SLA
Exception Trend by Quarter
Volume & Resolution Rate
Active High-Value Exceptions
Top Unresolved Exceptions by Impact
Highest Revenue-at-Risk Cases
Pharma Cold-Chain — Bengaluru
Temp excursion · 48 hrs unresolved
₹14.2L
Auto OEM Parts — Pune Delay
Congestion at DC · 6 shipments held
₹9.8L
Customs Clearance — Chennai Port
Documentation incomplete · Day 4
₹8.4L
FMCG Near-Expiry — Delhi DC
Overstock of perishables · 3 SKUs
₹6.1L
Damaged Consignment — Mumbai
In-transit damage · Insurance filed
₹4.8L
Driver Detention — Nagpur
Vehicle breakdown · Rerouting
₹2.2L
Exception Category Split
Root Cause Analysis
Late Pickup / Dispatch32%
Transit Delay (Traffic/Weather)26%
Failed Delivery Attempt19%
Documentation / Customs13%
Damage in Transit10%
Damage Claims by Category
₹38.4L Total Claims
Client Intelligence
Client Portfolio
Revenue by client, SLA performance, shipment volumes, and contract health
Client Portfolio KPIs
Total Clients
38
+6 new this FY
Top 5 Revenue Share
61.4%
Concentration risk
Avg. SLA Compliance
89.6%
Across all clients
At-Risk Contracts
4
SLA breach ≥3 months
Revenue by Client — Top 10
₹Cr Freight Revenue This FY
Client Revenue by Vertical
Industry Mix
Full Client Status
All Key Clients · SLA Performance & Contract Health
| Client | Vertical | Shipments | Revenue | OTD % | SLA Compliance | Contract | Status |
|---|---|---|---|---|---|---|---|
| Hindustan Unilever | FMCG | 18,420 | ₹9.2 Cr | 93.4% | 96.2% | Mar 2027 | Healthy |
| Sun Pharma | Pharma | 12,840 | ₹7.8 Cr | 94.8% | 97.1% | Jun 2026 | Healthy |
| Tata Motors | Auto | 9,260 | ₹6.4 Cr | 90.2% | 91.8% | Dec 2026 | Healthy |
| Flipkart Supply Chain | E-comm | 22,100 | ₹5.9 Cr | 89.6% | 90.4% | Mar 2026 | Renewal Due |
| ITC Limited | FMCG | 11,380 | ₹5.3 Cr | 88.9% | 90.1% | Sep 2026 | Healthy |
| Cipla Ltd | Pharma | 8,640 | ₹4.1 Cr | 92.3% | 93.8% | Jun 2027 | Healthy |
| Reliance Retail | Retail | 14,200 | ₹3.8 Cr | 87.4% | 88.6% | Jan 2027 | Healthy |
| Bosch India | Auto | 6,180 | ₹3.2 Cr | 84.1% | 85.2% | Mar 2026 | Renewal Due |
| Myntra (Fashion) | E-comm | 9,840 | ₹2.8 Cr | 82.6% | 83.4% | Oct 2025 | Breach Risk |
| Godrej Consumer | FMCG | 7,420 | ₹2.4 Cr | 83.8% | 84.9% | Apr 2026 | Watch |
| Dr. Reddy's | Pharma | 5,960 | ₹2.1 Cr | 76.4% | 78.2% | Jun 2026 | Breach Risk |
| Bajaj Auto | Auto | 4,840 | ₹1.9 Cr | 74.8% | 76.1% | Dec 2025 | Breach Risk |
Last-Mile & Courier
Courier Operations
Parcel volumes, first-attempt delivery rate, NDR management, RTO %, courier partner SLAs and cost-per-parcel
Courier KPIs
Total Parcels
38,240
FY 2025–26
First Attempt Delivery
87.3%
Target 90%
RTO Rate
8.4%
Return-to-Origin
Avg. Cost / Parcel
₹68
Target ≤₹72 ✓
NDR Resolved
72.6%
Non-Delivery Reports
Avg. Transit Time
1.8 days
Pan-India avg.
Monthly Parcel Volume & Revenue
Volume trend — peak in Oct–Dec
Delivery Outcome Split
What happens to every parcel
Courier Partner Performance
Partner SLA · First Attempt, RTO, Cost & Volume
All Active Courier Partners This FY
| Partner | Parcels | First Attempt % | RTO % | Avg. Transit | Cost/Parcel | NDR Resolution | Rating |
|---|---|---|---|---|---|---|---|
| Blue Dart Express | 9,840 | 94.2% | 3.1% | 1.2 days | ₹92 | 88.4% | A+ |
| Delhivery | 8,420 | 91.8% | 5.2% | 1.6 days | ₹58 | 82.1% | A |
| DTDC Courier | 6,180 | 88.4% | 7.4% | 2.0 days | ₹52 | 76.8% | B+ |
| Ecom Express | 5,960 | 86.2% | 8.8% | 1.9 days | ₹54 | 74.2% | B |
| XpressBees | 4,840 | 83.6% | 10.2% | 2.2 days | ₹49 | 68.4% | C+ |
| Ekart Logistics | 3,000 | 76.4% | 16.8% | 2.6 days | ₹44 | 54.2% | D |
First Attempt Rate by Partner
vs. 90% Target
RTO Rate Trend by Quarter
Return-to-Origin %
NDR & Exception Analysis
NDR Root Causes
Why Deliveries Fail First Attempt
Parcel Volume by Service Type
Express vs. Standard vs. Same Day
Cost per Parcel Trend
Monthly ₹ per Parcel — All Partners
City-Tier Performance
Delivery Performance by City Tier
First Attempt & RTO by Geography
Tier 1 — Metro Cities
93.1%
Tier 2 — Large Cities
88.4%
Tier 3 — Mid-Size Towns
82.6%
Tier 4 — Small Towns
74.2%
Rural / Remote
61.8%